Returns & Exchanges
We want you to love your laundry day as much as we do, so if you are not completely satisfied with your Tallow + Ash purchase, you can return your items within 30 days of delivery. Please ensure that bottles are unopened and in their original packaging to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and postcode to select the items you wish to send back.
Pack Your Items
Carefully place the unused products back into their original shipping box, ensuring the caps are tightened to prevent any leaks during transit.
Ship It Back
Print your prepaid shipping label from the portal and drop off your package at any authorized courier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing